We pride ourselves on offering superior quality dog boxes and other hunting accessories. Even though we use the best materials and manufacturing processes, we still want to give you the peace of mind that in the rare instance that an issue arises, we’ve got you covered.
OUR LIFETIME WARRANTY
At Tree Dog Kustoms, we offer a lifetime warranty against any structural defects on all of our products. In this warranty, we define the word "defects" as any imperfections that impairs the use of the product as it was intended.
Our warranty is expressly limited to the replacement or repair of the defective products or components and allows us a reasonable amount of time to remedy the defect.
This warranty applies only under conditions of normal use. It does not cover defects caused by:
- Improper assembly or disassembly after purchase
- Intentional damage
- Product modifications
- Exposure to extreme elements
- Misuse, abuse, or negligence
Our lifetime warranty is non-transferrable, and the terms are subject to change. Our liability is expressly limited to manufacturing defects and the costs of material for repair or replacement of the defective goods. In no event will we be liable for incidental or consequential damages resulting from use or misuse of the product.
You will be responsible for all the shipping charges associated with a warranty claim.
NEED TO MAKE A WARRANTY CLAIM?
If you’ve recently purchased one of our products and believe it to be defective, please take the following steps to make a warranty claim:
- Call us with any questions or concerns
- Write a description of the damage and how it happened
- Make a copy of the original invoice
- Send the damaged product, along with the description and the copy of the invoice to: PO Box 172 / Moore, MT 59464
It is up to Tree Dog Kustoms to determine, through its sole discretion, if the product is defective in materials or workmanship. Once we approve your warranty claim, we will fix or replace the product at no additional charge.
Please contact us with any questions about our warranty policy.
Limited Liability: The foregoing remedy of component replacement is at the manufacturer’s discretion and is the buyer’s sole remedy.
This warranty is in lieu of any other warranty, expressed or implied. It includes replacement of the failed component. It does not include installation labor, nor does it cover any consequential damages caused by loss of use of the vehicle or failure of the component. Manufacturer’s maximum liability under this agreement shall not, in any case, exceed the price of the product claimed to be defective. There are no warranties of merchantability or fitness for a particular purpose.