DO YOU HAVE A MINIMUM ORDER?
No, we don't have a minimum order.
HOW MUCH IS SHIPPING?
It depends on what you order, where you live, and how fast you want it. Your shopping cart has a shipping estimator based on your zip code. Keep in mind that even though the estimator is a good place to start, your actual shipping rate may differ.
WHICH SHIPPING METHODS DO YOU OFFER?
Your shipping options vary based on the address you provide, but most of our products ship ground or freight via UPS. You'll get to see all of your shipping options once you enter your address during the checkout process.
DO YOU OFFER RUSH SHIPPING?
For some products, we can offer rush shipping (i.e. apparel), but since most of our products are handmade, shipping can take 1-2 weeks.
HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?
We process all orders as soon as they're placed, but because our products are handmade, shipping can take 1-2 weeks.
HOW LONG DOES SHIPPING TAKE?
We ship your order within 1-2 weeks, depending on the product. Shipment can take up to a week, depending on your location.
WILL YOU PROVIDE TRACKING INFORMATION?
Absolutely! We’ll email you the tracking information as soon as we ship out your order.
IF I PAY BY CREDIT CARD, WILL YOU CHARGE MY CARD ONCE THE ITEM HAS SHIPPED?
No. Your card will be charged as soon as you place the order. We’ll be happy to issue a refund for any reason before we ship out your order, though. See our Return Policy for more information.
CAN YOU SHIP MY ORDER TO MULTIPLE ADDRESSES?
Yes, we can. Our shopping cart does not offer this option at the moment, so you’ll need to call us at (406) 374-2285 to set up shipments to multiple addresses.
DO YOU SHIP TO AK, HI, AND US TERRITORIES?
Yes, we do. You’ll need to email us your complete address first for a shipping cost estimate.
DO YOU SHIP TO PO BOXES OR APOS/FPOS?
No, sorry. UPS does not deliver to PO boxes or APOs/FPOs.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. You’ll need to email us your complete address information first for a shipping cost estimate.
WHAT HAPPENS IF YOU SHIP THE WRONG PRODUCT?
Hey, mistakes happen. In such a case, we’ll apologize profusely and ask that you contact us to work out the issue.
WHAT HAPPENS IF THE PRODUCT IS DAMAGED DURING SHIPPING?
We highly recommend inspecting the part for any damage or missing hardware before signing for the shipment because we can’t be held responsible for any shipping-related damages once you sign for the shipment. You can open it even if the package is shrink wrapped.
If you find any shipping-related damages, note it on the Bill of Lading and notify the UPS delivery person to start the claim process. Repackage the product the way you received it and UPS will send it back to us for a replacement.
HOW CAN I BE SURE YOU’RE SHIPPING ME PRODUCTS THAT WILL FIT IN MY VEHICLE?
We offer exact measurements of each box on our website, but please contact us if you have questions about fit.
WHAT IF MY ADDRESS CHANGES BEFORE MY ORDER SHIPS? CAN I CHANGE WHERE YOU SEND MY SHIPMENT?
Contact us right away. If we haven’t shipped the order yet, we’ll be more than happy to change the shipping address to the correct one. If it’s already shipped, then you’ll have to sort it out with UPS. You can reroute your delivery on their website.
WHAT IF I NEVER RECEIVE MY ORDER?
Let us know and we’ll get to the bottom of this. We’ll check the tracking number to pinpoint where your shipment ended up. If it turns out that your shipment was delivered to your address and someone signed for it, then it’s a problem you would need to address with the person who signed for it.
WHAT HAPPENS IF I REFUSE THE SHIPMENT?
Please don’t. If you decide that you no longer want the shipment, please accept it and then contact us to start the return process.
CAN I RETURN A PRODUCT?
Of course! You may return the product for any reason within 15 days of receiving it. The process is pretty simple:
- Call us for a return merchandise authorization (RMA) number
- Ship the product back to us
- Receive your refund
Of course, there are simple terms and conditions you have to follow to ensure a smooth return process.
CAN I EXCHANGE A PRODUCT?
You can opt to exchange your product, but you'll still have to pay the return shipping charges for the returned product as well as a 15% restocking fee.
HOW DOES THE RETURN OR EXCHANGE PROCESS WORK?
Follow these 4 simple steps within 15 days of receiving your product:
- Call us at (406) 374-2285 for a return merchandise authorization (RMA) number
- Ensure that the original packaging materials aren’t torn or damaged
- Repackage your product carefully just the way you received it and include all the hardware that came with it
- Ship it back to us at this address: PO Box 172 / Moore, MT 59464
We recommend buying insurance for the return shipment because we’re not responsible for returns that get lost or damaged in transit.
WHAT IF YOU SENT ME THE WRONG PRODUCT?
Hey, mistakes happen. In such a case, we’ll apologize profusely and ship you the right product as soon as possible. We’ll also cover all return shipping charges.
WHAT IF I ORDERED THE WRONG PRODUCT?
You’re more than welcome to return it using the standard return process. You can either exchange it for the right product or receive a refund, minus a 15% restocking fee and shipping.
HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
You have 15 days after receiving your product to return or exchange it.
CAN I RETURN OR EXCHANGE A PRODUCT FOR ANY REASON?
Yes, as long as the product is still in perfect and resalable condition and includes all the hardware that came with it.
ARE THERE CERTAIN PRODUCTS I CAN’T RETURN?
Yes; only products that have been used or damaged during installation. If you’re not sure whether your product falls into this category, email us photos of the product and we’ll use our best judgment to determine if you can return it or not.
DO I HAVE TO PAY ANY RESTOCKING FEES?
Yes. A 15% restocking fee applies to all returns. The only time it’ll be waived is if we accidentally sent you a faulty or incorrect product.
DO I HAVE TO PAY FOR RETURN SHIPPING?
Yes. The only exception is if we made a mistake and sent you a faulty or wrong product. In such a case, we'll pay all return shipping charges.
HOW LONG DO RETURNS TAKE TO PROCESS?
Upon us receiving your returned product, we have 20 days to inspect it for damages. If it passes the inspection, we'll issue your refund as soon as possible. When you factor in the time it'll take to ship the product back to us, the entire return process can take up to 30 days.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
We’ll apply your refund to your account as soon as it passes the inspection. We'll deduct the 15% stocking fee and any shipping costs paid by us from the total of your refund. Depending on your credit card company or bank processing time, refunds can take up to a week to appear.
WHAT IF THE PRODUCT IS DEFECTIVE OR DAMAGED?
Please call us right away and we’ll look into it. If it ends up being our fault, we’ll take full responsibility and send you a shipping label so you can ship it back to us free of charge. Of course, we’ll also send you a working replacement as soon as possible.
WHAT IF MY RETURN NEVER ARRIVES? DO I STILL GET A REFUND?
Unfortunately, no. You’re fully responsible for anything you ship to us, so we highly recommend purchasing insurance for the return shipment.
WHAT IF SOMEONE ELSE PURCHASED THE PRODUCT FOR ME AND I WANT TO RETURN OR EXCHANGE IT?
If the product isn’t right for you, we’ll be happy to exchange it or issue a store credit to your Tree Dog Kustoms account. That way, you can get a product that perfectly suits your preferences. We’ll need proof that the product was purchased from us, though. Ask the person who gave you the product for a copy of the invoice.
WHAT IF I NEED TO MAKE A WARRANTY CLAIM AND RETURN A PRODUCT?
No problem. We’ll be happy to help you out! Grab your original damaged product, a written description of the damage, and a copy of the original invoice and follow the steps outlined in our Warranty page.
