FAQs

  1. What happens if you send me the wrong product?
  2. What happens if I order the wrong product?
  3. How long does it take for a product to arrive at my door?
  4. What happens if I need to return or exchange a product?
  5. What if the product is broken or damaged during shipping?
  6. Do you ship outside the US?
  7. Do you offer express/expedited shipping?
  8. What shipping methods do you offer?
  9. Can I track my package?
  10. What payment methods do you accept?
  11. How do you protect my credit card information?
  12. What do I do if I need to cancel my order?
  13. Do I need to have an account to order a product?
  14. Do you offer a warranty?
  15. How can I be sure the product I want will fit in my vehicle?
  16. What if I want to talk to a real person about my order?
  17. What are your customer service hours?
  18. Do you charge sales tax?

Q: What happens if you send me the wrong product?

Contact us and we’ll get on it right away. We will cover all return shipping charges as well as send you the correct product as soon as possible.

Q: What happens if I order the wrong product?

Hey, mistakes happen! You’re more than welcome to return the product to us within 15 days of receiving it. Check out our Return Policy to find out how you can return or exchange one of our products.

Q: How long does it take for a product to arrive at my door?

We offer rush shipping for some products, such as apparel, but most items will ship within 1-2 weeks.

Q: What happens if I need to return or exchange a product?

First, ensure that it’s been less than 15 days since you received your order. If so, you can follow the easy steps in our Return Policy to return or exchange your order.

Q: What if the product is broken or damaged during shipping?

We highly recommend inspecting the part for any damage or missing hardware before signing for the shipment because we can’t be held responsible for any shipping-related damages once you sign for the shipment. You can open it even if the package is shrink wrapped.

If you find any shipping-related damages, note it on the Bill of Lading and notify the UPS delivery person to start the claim process. Repackage the product the way you received it and UPS will send it back to us for a replacement.

Q: Do you ship outside the US?

Yes, we do. You’ll need to email us your complete address first for a shipping cost estimate.

Q: Do you offer express/expedited shipping?

For certain orders, yes, but most products will ship ground or freight via UPS.

Q: What shipping methods do you offer?

Your shipping options vary based on the address you provide, but most of our products ship ground or freight via UPS. You'll get to see all of your shipping options once you enter your address during the checkout process.

Q: Can I track my package?

Absolutely! We’ll email you the tracking information as soon as we ship out your order.

Q: What payment methods do you accept?

We accept Visa, MasterCard, Discover, and PayPal.

Q: How do you protect my credit card information?

When you place an order on our website, you’ll be making a secure 128bit SSL encrypted payment. We also use PCI compliant processes to ensure that your credit card information is as safe as possible.

Q: What do I do if I need to cancel my order?

Call us right away and we’ll try to cancel your order before it’s processed. If the order has already been processed, you may be assessed a cancellation fee.

Q: Do I need to have an account to order a product?

No, you don’t need to. You can check out as a guest. We recommend having one, though, so you can easily track your past and present orders.

Q: Do you offer a warranty?

Of course! We offer a lifetime warranty on all of our products. Our Warranty page has all the information you need.

Q: How can I be sure the product I want will fit in my vehicle?

Our website offers exact measurements of each box, so you can check that it will fit comfortably in your truck. If you have questions, please feel free to contact us.

Q: What if I want to talk to a real person about my order?

Give us a call, or you can email the owner, Jeremy. He’ll get back to you as soon as he can.

Q: What are your customer service hours?

Monday through Friday, between 7:00 AM and 5:00 PM MST.

Q: Do you charge sales tax?

Sales tax depends on your state or country of residency. Taxes will be calculated at checkout.